Policy and Shipping Details for Alive Wire/Pshump Designs

Welcome

Thank you for your interest in our handmade Christan keepsakes and wire sculptures.

This Privacy Policy applies to purchases in the United States. This policy describes the ways we use and protect your personal information, how we collect payment, how we provide shipping and how we provide refunds and exchanges.  And, copyright or licences inquires. You accepted this policy when you purchase our products or services. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. For any questions regarding our art work our services or policy please email us at pshump@pshumpdesign.com.

How we use and Protect Your Personal Information

Personal information given on this site such as names, email address, mailing address and phone numbers is used soley to provide safe and effective communication between you and Pshump Design/Alive Wire.  We also use your personal information to: 

· provide the services and customer support you request. 

· process transactions and send notices about your transactions

· resolve disputes, collect payment, and troubleshoot problems

We DO NOT:

· share or sell your personal information to anyone business or private

· collect your cookie when you visit our site

· store your personal information after business transactions are completed

· seek referals using your personal information 

for any questions about your personal information, please contact us at pshump@pshumpdesign.com.

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How we Use and Protect Your Photographs and Sketches

Photos and/or sketches are used to provide the services you request. Upon completion of all projects all photographs and sketches are both deleted and hard copies shreded. 

We DO NOT:

· share or sell your photos or sketches

· store your photos or sketches after business transactions are completed

· post your photos or sketches on our or any website 

***WE DISPLAY THE COMPLETED SCULPTURES IN THE PORTFOLIO SECTION OF THIS SITE. THE COMPLETED SCULPTURE MAY ALSO BE POSTED ON THE FRONT PAGE OF THIS SITE*** 

For questions regarding photograph and sketch usage email us at pshump@pshumpdesign.com

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How we Collect Payment

When you make a purchase on Pshump Designs/Alive Wire website you will be redirected to a safe and secure Paypal merchant account page for checkout.  Pshump Designs/Alive Wire has no access to your credit or personal financial information.  For convenience, online payment is available using Paypal. Thru Paypal, we accept all major credit cards, E-checks and cash transfers. For questions regarding prices or payment email me at pshump@pshumpdesign.com

***ITEMS PURCHASED WITH A PAYPAL E-CHECK WILL SHIP AFTER THE CHECK HAS CLEARED*** This usually takes a couple of days.

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How we provide Shipping

2010 Free Shipping Program Details:

· Over $50 or more of product only.

· Free shipping terms do not apply to commissioned art or commissioned mini sculpture.  

  (Sculptures are light weight- usually under 1lb.)

· US Parcel Post or FedEx Ground shipments only. (No discount on Express Shipping.)

· Applies to pshumpdesign.com/Alive Wire orders shipped to U.S. addresses only.

· We do not ship international orders.

2010 Shipping Information:

Items ship insured, first class the following day you place the order via USPS. A tracking number will be emailed using the email address you provide.

This excludes all major holidays, Sundays, and any order placed after 5:00p.m. CST (the post office closes at 5:00p.m.) 

Packages will be shipped to the shipping address you provide. If you prefer another address email me at pshump@pshumpdesign.com

***ITEMS PURCHASED WITH A PAYPAL E-CHECK WILL SHIP AFTER THE CHECK HAS CLEARED*** This usually takes a couple of days.

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How we Provide Refunds and Exchanges

We want to be sure you are happy with your order!  If you are not satisfied with your order, return it to us within 30 days in the same condition and packaging that it arrived in, and we will issue a refund.  Special commission orders are exempt from this policy- they are non-refundable.  Please ship returns insured via UPS or USPS to: Alive Wire Attn: Returns at 203 Dorchester Court Oswego, IL 60543

1. email me at: pshump@pshumpdesign.com if you have any question.

2. Please include reason for return.

3 Refunds are transacted via PayPal.

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Copyrights and Licenses

Our downloadable caresavers are for  NON-COMMERCIAL USE

Additional Policies and FAQs

Examine the items closely. If you need more details on an item email me at pshump@pshumpdesign.com. I will answer all questions promptly. 

Please keep wire art work away from children. The nature of metal and wire always requires the presence of an adult. 

I love to see my artwork find new homes and strive for a happy return customer.

Enjoy your stay!

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Last Updated May 2010