Alive Wire Shop Policies Welcome Thank you for your interest in our handmade Christan keepsakes and wire sculptures. For any questions regarding our art work or our services please email me at pshump@pshumpdesign.com. Payment For convenience, online payment is available using Paypal. Thru Paypal, we accept all major credit cards, E-checks and cash transfers. For questions regarding prices or payment email me at pshump@pshumpdesign.com ***ITEMS PURCHASED WITH A PAYPAL E-CHECK WILL SHIP AFTER THE CHECK HAS CLEARED*** This usually takes a couple of days. Shipping Items ship insured, first class the following day you place the order via USPS. A tracking number will be emailed using the email address you provide. This excludes all major holidays, Sundays, and any order placed after 5:00p.m. CST (the post office closes at 5:00p.m.) Packages will be shipped to the shipping address you provide. If you prefer another address email me at pshump@pshumpdesign.com ***ITEMS PURCHASED WITH A PAYPAL E-CHECK WILL SHIP AFTER THE CHECK HAS CLEARED*** This usually takes a couple of days. Refunds and Exchanges Refunds and exchanges are very rare. In the very rare event that an item is to be returned, please do the following within 7 business days of receipt of item: 1. email me at: pshump@pshumpdesign.com with your concern. 2. I will provide you with an return shipping address. 3 Once I receive the item via mail I will refund the purchase price minus insurance cost and any extra shipping that I had to pay (my shipping cost are guestimates). Additional Policies and FAQs Examine the items closely. If you need more details on an item email me at pshump@pshumpdesign.com. I will answer all questions promptly. Please keep wire art work away from children. The nature of metal and wire always requires the presence of an adult. I love to see my artwork find new homes and strive for a happy customer. Last Updated September 23, 2008